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Frequently ask questions

 General Questions
1. What is the warranty on your machines?

Most machines come with a 1 year manufacturer’s warranty.  Please email us at our Support Center if you would like details prior to purchasing.


 Order and Shipping Questions
2. Do you ship International?

Yes. We do ship international orders.

We ship worldwide with Tracking number.Please refer to our international shipping page for more information on procedures and policies.


3. What is my tracking number?

 Tracking number is available in My order section after login.


 SingMasters Karaoke Player
4. Delay in sound/Audio Lag from SingMasters Karaoke Mic issue

If using HDMI, for both picture and audio directly through a TV you may find you get a digital delay when singing, this is a limitation of the television and we recommend only using HDMI for the picture component and using the analogue stereo RCA cable into a Powered Speaker, Amplifier and Speakers, or Home Theatre System, as you will not experience any delays with the audio and vocals. So HDMI for video output to TV and AV cable to sound system for Audio.Need to change Audio Output setting in SingMasters Setup Menu to Analog if using sound system output.

Picture connection:

Use HDMI from SingMasters player HDMI connection on the back direct to a HDMI input on your TV

Sound connection:

Plug the single end of the AV cable included into the AV out  on the back of SingMasters player ,this must be pushed in all the way to ensure complete connection.

The Red and White connectors from the AV Cable go directly into your Red and White AV inputs on your sound system or speaker.

In SingMasters choose Analog audio setting for sound to come from connected speaker.

SingMasters player Menu > Setup > Audio Output >Analog

We recommend that you use your TV for the lyric video component and run the sound directly from the SingMasters into a Powered Speaker, Amplifier and Speakers, or Home Theatre System. Though if using a Home Theatre, we don’t recommend sound bars and you should change the settings on the amplifier to 2-Channel Stereo only providing that you have two main speakers which have both a woofer and a tweeter in each to avoid damaging your home theatre speakers.


5. Procedure for Downloading Karaoke from Youtube into SingMasters Player

Using YouTube Videos in SingMasters Karaoke:

The SingMasters Karaoke System is extremely versatile and lets you add and sing along with most video files, specifically AVI/MP4 which you can download from your favourite video website YouTube. Just search in YouTube for the karaoke version of your choice of song. Just search song title with Karaoke word.Copy the youtube link and put in any below youtube downloader websites.

Option 1: How to download a video from YouTube:

https://www.onlinevideoconverter.com/video-converter

SingMasters

SingMasters

Paste the link in the box shown on the screen and press download.
It will give you the options to download in Mp4.

Once the file is downloaded, copy and paste it into the DOWNLOAD folder on the SD Card, put it back in the machine once copying is done and play from Download Menu.All songs you have copied in Download folder will appear in Download menu.

Option 2: For MP4 Video Karaokes, You can copy the link from Youtube of your karaoke song, Go the website

https://www.convertinmp4.com/

Once the file is downloaded, copy and paste it into the DOWNLOAD folder on the SD Card, put it back in the machine once copying is done and play!

Option 3:

For MP4 Video Karaokes, You can copy the link from Youtube of your karaoke song, Go the website https://en.savefrom.net/

Download 720P HD file. Once the file is downloaded, copy and paste it into the DOWNLOAD folder on the SD Card, put it back in the machine once copying is done and play!


6. How to enable Dual Live scoring for Singing competion?

SingMasters Karaoke have dual Live scoring features.

 The live scoring feature allows you to measure your performance as you sing.

So when 2 wireless mics are being used, system can display individual scores from 2 singer.

To enable the dual scoring,when song is selected press Blue Button in remote which is a Dual score button  to start singing competition.

The song will restart with 2 scores displayed on screen left and right of TV screen.

The TV screen will shows two windows with two scoring system, Your friend and You can singing at the same time with the two mikes, and each has a smart scoring system and shows the correct scores according the pitch algorithm, Competition brings much Fun for the singing.


7. Delay in sound/Audio Lag from SingMasters Karaoke Mic issue

If using HDMI, for both picture and audio directly through a TV you may find you get a digital delay when singing, this is a limitation of the television and we recommend only using HDMI for the picture component and using the analogue stereo RCA cable into a Powered Speaker, Amplifier and Speakers, or Home Theatre System, as you will not experience any delays with the audio and vocals. So HDMI for video output to TV and AV cable to sound system for Audio.Need to change Audio Output setting in SingMasters Setup Menu to Analog if using sound system output.

Picture connection:

Use HDMI from SingMasters player HDMI connection on the back direct to a HDMI input on your TV

Sound connection:

Plug the single end of the AV cable included into the AV out  on the back of SingMasters player ,this must be pushed in all the way to ensure complete connection.

The Red and White connectors from the AV Cable go directly into your Red and White AV inputs on your sound system or speaker.

In SingMasters choose Analog audio setting for sound to come from connected speaker.

SingMasters player Menu > Setup > Audio Output >Analog

We recommend that you use your TV for the lyric video component and run the sound directly from the SingMasters into a Powered Speaker, Amplifier and Speakers, or Home Theatre System. Though if using a Home Theatre, we don’t recommend sound bars and you should change the settings on the amplifier to 2-Channel Stereo only providing that you have two main speakers which have both a woofer and a tweeter in each to avoid damaging your home theatre speakers.


8. Using MP3+G Karaoke songs in SingMasters

The SingMasters Karaoke System is extremely versatile and lets you add any MP3+G Karaoke songs.

MP3+G is a karaoke file format that was created to allow CD+G karaoke to be played from a personal computer easily and quickly. MP3+G was created from the combination of the MP3 audio file (the CD audio is converted and compressed to MP3) and a raw CDG file which contains the RW subchannels from the CD+G track. It was first called MM+G in combination of various audio formats synchronized to a CDG file.

MP3+G Folder in SD card is the only place to copy MP3+G songs files.

Every MP3+G song must have two files per song, one is .cdg and the other is .mp3, if only one is present then the song will not work/play.  When renaming the songs, they need to be 100% the same, except for the file extension.  The file extension is never to be altered or the song will not work/play.

Rename the files so the SingMasters can recognise them and is able to make a songbook for you. Your very FIRST song will be numbered: 100001, the rest will follow in sequential order. Formatted like so: Song Number-Artist Name-Song Title Note: Dashes are hard up against the names, no spaces between. No commas at all, use words like feat or and instead.

Example:

100001-Kylie Minogue-Better The Devil You Know.cdg

100001-Kylie Minogue-Better The Devil You Know.mp3 Repeat for each song increasing the number sequentially as you go.


9. Procedure for Copying the Recorded Songs From SingMasters to Laptop or PC

To Copy the recorded song From The SingMasters Karaoke System, Please the follow the above mentioned steps.

1)Once you have recorded the song, go to the record section from the main menu.

2)select the song which you want to export and press "Export"
3) It will give the option to Derive, Derive All. Select the option "Derive" to export only one song which you have selected. After pressing it will start processing

4)Once the process is complete, Connect the SingMasters to the PC or Laptop through the USB cable . Or Remove the Sd card from SingMasters and connect it to the computer through a card reader.
5) Go inside the removable disc through My Computer, Go in the "Karaoke" Folder, Select and Go in the "Rec_Wav", 

6)Select the Song you have exported in the folder and copy it to your PC.


10. Pairing SingMasters wireless Mics

Both Mics come already paired with the SingMasters Unit.

If you find one or both of your SingMasters Karaoke System are not working properly, buttons functioning and/or the microphone sound component, firstly we’d recommend you try brand new batteries.

And if one microphone is working try the batteries from the working microphone in the one that’s not working. If this doesn’t help, the microphones may need to be recalibrated and re-paired to the base unit.

We’ve found in majority of cases this recalibration / re-pairing of the microphones have fixed any issues.

Follow these steps to pair the microphones to the base unit…

Step 1 – Plug in the base unit to the TV and put two AA batteries in each microphone.

Step 2 – Make sure the base unit is off (light is red) and the two microphones are off (no lights).

Step 3 – Hold down the power button on the base unit until you see a box appear on the screen which says “pairing mics” then you can let go

Step 4 – Now rather quickly, grab one microphones and hold down power button till the mic light flashes release it,do the same for another mic.

Step 5 – It will take a few minutes from here to recalibrate the microphones and pair them to the base unit. The screen will reset in approx. 3 minutes and you’ll be able to use both microphones.

Note – If at first, immediately after recalibrating you try and use the microphones they don’t work it means they’re not finished re-pairing, give it a few more minutes and they will both work.

Try Again – If the microphone recalibration / re-pairing doesn’t work the first time you can try it again, if your timing is off with the recalibration steps above it may not work. Be sure to follow the steps closely.


11. How to adjust Key control,Tempo,Music,Mic,Echo volumes?

Key control,Tempo,Music,Mic,Echo volumes level can be adjusted using remote control keys.